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Wednesday, July 11, 2007

MONSTER MEATBALLS?!?! I don't think so!!

Monster Meatballs! What comes to mind when you read somethig like that? Huge! Humongous! Gigantic! Colossal! Massive! or small! tiny! itty bitty! teensy weensy!

Well what came to my mind when a certain pizza joint advertised their so called "Monster Meatballs" pizza was a decent sized meatball because we all know that you can't trust advertisements! Right?!?!

Well last night I decided to try this Monster Meatballs pizza for dinner! So we called up the pizza place to have them deliver our Monster Meatball pizza along with a couple of other pizza's and patiently waited until they did. Putt Putt the mororbike delivery guy came along and we paid and happily took the pizza's from him.

As usual we put them on our dining table and opened the boxes and lo and behold I did not find a monster meatball on my pizza. All we saw were puny little meatballs on the pizza (about the size of a 20 centcoin or a quarter). Upon closer inspection I saw that the "monsters" were actually cut in half or three pieces. Then I looked at picture of the advertisement that they had merrily sent together with the pizza and they had whole meatballs on the pizza. To be fair the meatballs tasted good and my little one enjoyed eating them too. But I wanted an answer! I've been a loyal customer for many years and I just refused to take this lying down!

Now tell me if I overreacted but I picked up the phone and called the pizza place and gave them a piece of my mind (I have a few spare pieces just for time like these LOL). The first person passed me to his supervisor and my anger mounted. Then they passed me to the head of the call center and I really was mad by then because I hate being passed around! I gave him a real earful! At first he told me that they only sold the pizza with pieces of the meatball on them. I pointed out that well in the advertisement they put pictures of whole meatballs and I expected whole meatballs. I didn't even say that the meatballs in the picture were pretty big because that's advertising, so fine!

He told me that they put pieces because the whole meatballs rolled off! Now to me that was a lame unsatisfactory answer! You do not advertise something and give the customer something else. It is the principle of it! I don't mind if they gave smaller meatballs (which they did) and I wouldn't have minded if he'd said that the meatballs wouldn't cook properly. But to say that you're giving cut meatballs because they rolled off was downright wrong! I was really fuming because I felt like a victim of an advertising ploy!

The guy even told me that he too had spoken to his higher uppers about this very same thing and they said it would be okay and that most people wouldn't complain! We'll I was so mad about that but I only gave him a lecture about customer satisfaction, and customer loyalty, and maintaing their image, etc. etc. etc.! Hoping that the message would get across to the people in charge!

As you can see I had started to calm down by then and was ready hang up when he offered me a free pizza! I told him I don't want the same thing again, all I want was a Monster meatball pizza as advertised. He said that all the meatballs were cut up and that he was sorry! I said that it was not his fault because it really wasn't and said that it was okay and hung up!

Half an hour later I hear the familiar putt putt of the pizza delivery motorbike. They had sent me a free pizza with whole "Monster" Meatballs on it! We accepted it but didn't eat it!

What do you think? Did I over react? Judging from what the guy at the call center said the higher uppers were prepared to accept a few complaints. I think this is just dishonety on their part and hope they clean up their act and serve what is advertised nothing more and nothing less! Don't take customers for granted.

Me...I'm going to have my monster meatball pizza for lunch! LOL

23 comments:

Mariuca said...

Adrian! I'm so proud of you for throwing that tantrum, he he he!
I saw the ad too, and now thanks to ur description, I doubt I'll be buying the so called monster meatballs pizza! You had every right to get mad cause you didn't get what was promised in the ad! If they can't deliver, then don't put the huge moster balls in the ad la! :( :(

Besides Pizza Hut & Domino's, I've also thrown a tantrum to Mc Ds (am such a tantrum thrower LOL!!)cause they advertised their fish filet breakfast meal with a FREE tartar sauce, which is the main reason I ordered it. Yet, when it arrived, there was NO tartar sauce, cause it was finished it seems!!! Then tell me BEFORE I ordered and eagerly waited for them to come with my breakfast right?!!! So naturally threw a tantrum! In the end, I got the tartar sauce (suddenly the had some in stock???) but by that time, everything was cold and I didn't enjoy my b'fast at all!!!!!

Deliver what you promise ppl, then maybe your customers won't have to throw tantrums and evrybody will be much happier! :) :)

Adrian said...

Marzie! You poor thing...having fish for breakfast! Yucks (you know how I hate fish) LOL You deserve it LOL

Seriously, what's fish without tartar sauce? And then they can conjure it out of thin air! It just goes to show that they are not taking customers seriously.

Say I din't know you could put names on places. I have a story about Pizza Hut that I wanted to share. All I can say is it involved baby roaches, and I have the pictures on my phone to prove it! Best part is before I saw the roach I saw a nicely framed award for being a clean joint being prodly displayed! Yucks! Never going there again!

Mariuca said...

Wow, would love to hear that story. Speaking of roaches, I once threw another huge tantrum at a very popular joint (you know la my fav one!) cause I found a cockroach at the table we were sitting at, after the food arrived! After my tantrum, I got RM150 vouchers to dine there for FREE, but of course I had to speak to the supervisor, manager, head etc B4 getting my vouchers LOL!!

Adrian said...

Darn it! I should have asked for something like that! But then again would you really want to eat from a place where there are roaches lying dead on the table. Wonder what lurks in the kitchen where they don't have to wipe the tables after each customer! Eww

Mariuca said...

Adrian, I used the vouchers to treat 3 friends at another branch LOL! Of course didn't return to the same one! That was one fantastic FREE meal he he he....

Adrian said...

Marzie, Good for you! :)

J@n!ce said...

Adrian, CUSTOMER is always right !! They should not be arguing with you & GIVE YOU excuses. What a joke abt the ball rolling off...

I know what to expect when this menu eventually arrive here at my country if there is one... HAhaHaHa :D

Adrian said...

Janice! That's right! The customer is always right - in a perfect world LOL

Yeah when the meatballs roll down to Singapore you'll know what to expect LOL

Bob Speakman said...

No overreaction. I have had to call pizza places on several occasions! Once they sent me a pizza with this awful smelling and tasting "meat juice" on it. I still to this day do not know what it was. Got a free pizza out of it though!

Adrian said...

Bob! Meat juice! Ewww that sounds horrible! Making my stomach turn just thinking about it! Glad you got a free pizza out of it though! Cheers!

Nick Phillips, MY said...

Dude, after hanging out with me for so long and me being in advertising and all, you should already know not to trust what is advertised out there :D But you did the right thing. The only thing wrong that you did was not sending the new pizza and meatballs that they sent to you again which you didn't want to eat to my place. LOL!

And Marzie, you being in advertising also should know that nobody really delivers everything they advertise for out there :)

Adrian said...

Buddy! If only it were easier to sue advertisers for false advertising here! That would really whip them into shape and teach them a thing or two about being honest about their products and not taking the poor consumer for a ride! This has to stop somewhere! Advertisers are taking us for granted...or at least think they are! Consumers will eventually wisen up! I hope everyone who reads this will fight for their rights and pass the word around! Don't let them take us for granted and lead us like lambs to the slaughter! Resist! Teach them a lesson! One voice may not be heard but a whole chorus will!

OhYvonne said...

Meat sauce... Hmmmm. What makes you think I'll let you enjoy your pizza at lunch today? Mwa ha ha ha!

Adrian said...

Yvonne! Great to see you here! :)Unfortunately, you're a day late because I alrady had the pizza yesterday minus the "meat sauce" LOL

Mariuca said...

Ha ha , I know Nick... but the ads always look so yummy. Plus, I really wanted the tartar sauce for my fish LOL....

Nessa said...

Hey Homer! What? U didn't eat the free pizza? So where's the pizza now? I know your good buddy can eat the whole pizza & then some... hehehe

Adrian said...

Hi Nessa! Of course I ate the free pizza! But only on the next day cause we were full!

Yeah! My good buddy sure can eat a lot when he want's too! LOL Especially your Kurma Curry...he says it's the best! :)

jollyjo said...

Adrian...for sure...great name!!

Just amazing that you could make a post about "gimormous" meatballs interesting...

BTW...ginormous was recently added to the official dictionary...it's a cross between gigantic and enormous...

Adrian said...

Jollyo! You just made my day! :)

It's like when they crossed Humongous and Gigantic and got HUGE! LOL

Personally I prefer ginormous to gimormous because the latter sounds like something out of Utah eg a really big Mormon! ;p

Franx Budi said...

Prmotion usually like that..Kena tipu mah

Better than Memes said...

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Barrett Laurie--Editor in Chief said...

Dude that is SO rock star! I love it! It was cool that they sent the pizza with the full meatballs! Out of curiousity...did any roll off?! I think they got your message loud and clear! LOL!

Adrian said...

Franx! Thanks for your frank opinion :) Yeah kena tipu (got fleeced) as usual even though expected it! LOL

Better than Memes! I've alrady joined a viral tag matrix. Thanks all the same! :)

Barrett!! To tell you the truth one did! But it just sorta moved to the side a little and not completely off the pizza! :) They should probably put more cheese on to keep 'em in place! LOL