Monster Meatballs! What comes to mind when you read somethig like that? Huge! Humongous! Gigantic! Colossal! Massive! or small! tiny! itty bitty! teensy weensy!
Well what came to my mind when a certain pizza joint advertised their so called "Monster Meatballs" pizza was a decent sized meatball because we all know that you can't trust advertisements! Right?!?!
Well last night I decided to try this Monster Meatballs pizza for dinner! So we called up the pizza place to have them deliver our Monster Meatball pizza along with a couple of other pizza's and patiently waited until they did. Putt Putt the mororbike delivery guy came along and we paid and happily took the pizza's from him.
As usual we put them on our dining table and opened the boxes and lo and behold I did not find a monster meatball on my pizza. All we saw were puny little meatballs on the pizza (about the size of a 20 centcoin or a quarter). Upon closer inspection I saw that the "monsters" were actually cut in half or three pieces. Then I looked at picture of the advertisement that they had merrily sent together with the pizza and they had whole meatballs on the pizza. To be fair the meatballs tasted good and my little one enjoyed eating them too. But I wanted an answer! I've been a loyal customer for many years and I just refused to take this lying down!
Now tell me if I overreacted but I picked up the phone and called the pizza place and gave them a piece of my mind (I have a few spare pieces just for time like these LOL). The first person passed me to his supervisor and my anger mounted. Then they passed me to the head of the call center and I really was mad by then because I hate being passed around! I gave him a real earful! At first he told me that they only sold the pizza with pieces of the meatball on them. I pointed out that well in the advertisement they put pictures of whole meatballs and I expected whole meatballs. I didn't even say that the meatballs in the picture were pretty big because that's advertising, so fine!
He told me that they put pieces because the whole meatballs rolled off! Now to me that was a lame unsatisfactory answer! You do not advertise something and give the customer something else. It is the principle of it! I don't mind if they gave smaller meatballs (which they did) and I wouldn't have minded if he'd said that the meatballs wouldn't cook properly. But to say that you're giving cut meatballs because they rolled off was downright wrong! I was really fuming because I felt like a victim of an advertising ploy!
The guy even told me that he too had spoken to his higher uppers about this very same thing and they said it would be okay and that most people wouldn't complain! We'll I was so mad about that but I only gave him a lecture about customer satisfaction, and customer loyalty, and maintaing their image, etc. etc. etc.! Hoping that the message would get across to the people in charge!
As you can see I had started to calm down by then and was ready hang up when he offered me a free pizza! I told him I don't want the same thing again, all I want was a Monster meatball pizza as advertised. He said that all the meatballs were cut up and that he was sorry! I said that it was not his fault because it really wasn't and said that it was okay and hung up!
Half an hour later I hear the familiar putt putt of the pizza delivery motorbike. They had sent me a free pizza with whole "Monster" Meatballs on it! We accepted it but didn't eat it!
What do you think? Did I over react? Judging from what the guy at the call center said the higher uppers were prepared to accept a few complaints. I think this is just dishonety on their part and hope they clean up their act and serve what is advertised nothing more and nothing less! Don't take customers for granted.
Me...I'm going to have my monster meatball pizza for lunch! LOL